The U.S. Department of Health and Human Services published the first national standards on culturally and linguistically appropriate services (CLAS) in healthcare in December 2000. (Revised CLAS standards were issued in April 2013.) These standards apply to all healthcare organizations and urge healthcare organizations to conduct cultural competence organizational assessments and diversity training. (Visit the Health and Human Services website to access the current CLAS standards)

Our Cultural Competence Organizational Assessment or CLAS Assessment offers a thorough check-up of organizational systems, policies and practices that affect the care of culturally and linguistically diverse patients. It provides strategic answers to two key questions:

1.   Who are your patients demographically? (Race, ethnicity, gender, language preferences, religion, socio-economic status, etc.)

2.   How effective are your organization’s efforts to provide culturally and linguistically appropriate care to diverse patient populations?

Scope of the Cultural Competence Assessment

Critical Measures has designed and implemented cultural competence organizational assessments at the:

  • Health Plan Level
  • Hospital Level
  • Clinic Level

Expected Outcomes of the Cultural Competence Assessment

A CLAS-based organizational assessment provides a number of important benefits to clients. Through this type of assessment, you can:

  • Identify current strengths and weaknesses of systems, policies, practices and procedures in serving culturally and linguistically diverse patients.
  • Clarify whether the organization is or is not in legal/regulatory compliance with existing federal and state law and regulations relating to cultural and linguistic competence in healthcare.
  • Compare organizational performance against national best practices and industry leaders in culturally and linguistically competent care.
  • Create a client-specific strategy and action plan for redressing deficiencies based on results.
    • Identify priorities
    • Identify a timeline for implementation
    • Identify the resources required to implement needed changes
    • Establish a baseline against which future improvements can be measured.

For more about assessments, please contact us.